Do you make international delivery?
Yes. We send to all countries that maintain diplomatic relations with Portugal.
What is the shipping period?
The estimated date for sending your order is based on the stock availability of the chosen parts and starts counting from the confirmation of the payment of the order. The delivery conditions are in the cart (under the heading "My Cart").
When you complete the purchase, you will receive an email with the expected delivery of your order.
After sending your request, you will receive an email with the tracking number of the delivery at the post office to accompany it.
Pieces in stock - the parts purchased that are in stock, have a delivery time of 5 to 10 business days (counting from the date of confirmation of payment).
Custom pieces - purchased parts that are not in stock will be produced and delivered within 15 business days (counting from the date of confirmation of payment).
Unfortunately there is no possibility of scheduling the delivery of your order, as we can not predict the occurrence of natural factors such as rains, traffic, accidents, among other events.
Delivery agents will make up to 3 delivery attempts at the specified location and if they are unsuccessful, the order will return to Diogo Dalloz. Therefore, it is indispensable that there is someone available to receive the goods and sign the proof of delivery, which may be received by third parties, such as relatives and porters, provided they accept the receipt of the product and sign and proof of delivery of the same .
* The return of your order will be possible with the confirmation of address and the deadline for resending will be the same as stated in the purchase process. However, the cost of the return must be deposited in our bank account informed after the contact via email.
Requests with due date
If you have not received your order and the deadline has already expired, please contact us through the following email: firstname.lastname@example.org
* It is very important that you are aware of the informed DELIVERY TIME, which will be counted from the date of confirmation of payment of your purchase through our Financial Department.
Order containing pieces with different delivery times
If you place an order containing different delivery times, your pieces will be shipped separately, respecting the delivery period of each jewel.
Can I change my jewel?
You can exchange any jewelry as long as it has a manufacturing defect.
The default exchange period is up to 30 calendar days, from the date of receipt of your order.
The exchange must be made by Fedex and the product must be sent under the same conditions and packaging in which they were sent, including the invoice and the guarantee.
For more details, please contact our sales team by email email@example.com
What is the return policy?
To make a return of your request is necessary to make the request by sending an email to firstname.lastname@example.org.
The return period is up to 14 working days from the date of receipt of your order.
The products must be returned in the same conditions and in the packaging in which they were sent, including the invoice and the guarantee duly signed back and marked RETURNED.
* We ask that you wrap the packaging so that it does not suffer any damage.
How do I cancel an order?
To cancel an order you need to send us an email to: email@example.com explaining what you want and we will cancel the order at no charge to you.
Payments made via PayPal:
If payment has been made with Credit Card, the amount will be fully refunded within a maximum of 30 days (Check policies of Paypal).
If payment has been made through the Ticket or Bank Transfer, the value will be credited and linked to the email used by the buyer at the time of purchase, and if he has not opened the account in the Pagseguro, it will have to open to be able to recover the value, informing the same email used at the time of purchase.
How do I track my order?
After sending your request, you will receive an email with the tracking number of the delivery at the post office to be able to accompany you in addition to the link on the postal site to locate the request.
What are the shipping options?
We work with the Portuguese postal service through the CTT - CORREIOS service or, in the case of sending abroad, we use Fedex services.
Our commitment to our customers ensures that we never share your email address or other personal information with third parties. Information collected at the time of purchase, such as name, telephone number, billing information, delivery data and any other data is for the exclusive use of Diogo Dalloz.
Diogdalloz.com does not share, rent, sell or lend your database to any other company, institution or association.
For your convenience and safety, the information entered in your registration is subject to confirmation after any purchase made on our site. If there is any divergence in the data of your request, you will be notified by registered email. Diogo Dalloz may also send promotional emails to its consumers notifying them of promotions on the site. When you make a purchase, you will also receive messages informing you about the progress of your order or other information if you request it.
* Concerned about the safety of its consumers, Diogo Dalloz requests attention to our customers and only accept response messages generated by the following emails: firstname.lastname@example.org, email@example.com or firstname.lastname@example.org. br, email@example.com
* Our promotional messages have as unique originator firstname.lastname@example.org
All the parts sold on our website have their description and measures in addition to the photos of them.
Diogo Dalloz is not responsible for price errors or typographical errors and reserves the right to cancel any order you have made if there has been a typographical error in the online store regarding the price or availability of any of your order.